This Privacy Policy explains how Kolkata Alterations processes personal data in connection with its tailoring, alteration, remodelling, and upcycling services. It applies to information collected through the website, by direct communication, and during workshop-based project handling.
Subject to applicable law, individuals may ask us to access, correct, update, or delete certain personal data, or to object to limited processing where a valid basis exists. Some requests may be declined where we must keep records for legal, contractual, or operational reasons.
To make a privacy request, send a clear description of the issue and the data involved. We may ask for additional details before acting on the request, and we will respond after reviewing the request against our legal and business obligations.
We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymise it in a manner consistent with our recordkeeping practices.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where changes are material, we may provide an additional notice through the website or by direct communication if appropriate.
We use personal data to respond to enquiries, assess garments and materials, prepare quotations, document design approval, carry out remodelling or alteration work, arrange collection, manage payments, maintain business records, operate the website, and meet legal or accounting obligations. We may also use information to follow up on project status, clarify fit or finish issues, and keep records of agreed scope and changes.
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. Where external assistance is used, the recipient is expected to handle the information for the agreed purpose and under appropriate confidentiality obligations.
We may disclose personal data where required to comply with law, lawful requests, court orders, or similar legal processes. We may also share information to protect our rights, property, customers, or operations where permitted by law.
We may process contact details, project details, garment and material information, consultation notes, fitting preferences, booking records, payment-related records, and communications sent to us. Where a customer supplies garments or materials, we may also record condition, construction, and assessment notes needed to scope the work.
We collect data directly from customers through phone calls, email, contact forms, workshop visits, and project discussions. We also generate internal records from assessments, quotations, approvals, fitting reviews, collection handover, and routine website or device logs used to keep the site functioning.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and lifespan.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling non-essential cookies may reduce the quality of site performance, but basic access to the website should remain available.
